Effective communication is the foundation of effective customer interactions, playing an important role in building trust, understanding, and loyalty. Business organizations must prioritize clarity, empathy, and response to excel at customer communication.
Customer relationship management is not only a business strategy; it helps to help organizations thrive in a competitive landscape. Clear communication ensures that messages are easily understood, reducing the likelihood of misunderstandings or confusion.
With the current proliferation of customer service channels, businesses are failing to meet customer expectations. Additionally, every organization on the planet bombards both present and potential customers with thousands of commercials. So, how can effective communication act as a bridge between business organizations and customers?
Let’s hear from our guest of honor, Mr Sougata Mitra, the Chief Strategy & Growth Officer at Workmates Core2Cloud.
He will shed light on how effective communication in customer relationships involves clear, empathetic, and responsive interactions.