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Enhancing Logistics Efficiency With
Robotic Process Automation (RPA)

A Brief Glimpse Into Our Client

Our client is a major global logistics company that takes care of comprehensive shipping. The business’ network spans over 50 countries. While the company’s supply chain solutions are the biggest attraction, their services extend to inventory management, freight forwarding, customs brokerage, and more. However, for a company that has been operational for over a decade in the logistics sector, our client had yet to embrace automation completely.

At Brainium, we developed a detailed plan to automate key processes to help the business achieve its objectives.

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Challenge

Our client had been using the traditional method of manually dealing with back-office operations. Not only did the entire process take a lot of time, but continued errors kept on causing delays to shipment tracking and report generation. Global operations were also witnessing multiple issues due to the same reason.

Solution

We assessed the glaring issues faced by our client and came up with a tailored RPA solution that automated key back-office operations. The implementation took multiple stages so that the business operations wouldn’t be affected because of us.

Results

Our client noticed a 35% reduction in operational costs within 3 months of the implementation of the RPA system. Additionally, with invoice generation errors reducing by 90%, the order fulfillment process became easier to handle.

Industry

Transport & Logistics

Tech Stack

VBScript, MySQL, UiPath Insights, Python

Country

USA

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Primary Objectives We Focused On For This Project

Implement Bots for Easier Automation

Our initial assessment of our client’s business highlighted one major issue - the overreliance on manual labor. That’s why we deployed bots that could take care of the menial tasks like shipment scheduling, invoice generation, and track inventory labels.

Reduce Operational Costs

This objective blends in with the previous objective. By implementing bots, we were able to reduce our client’s dependency on manual labor. Instead of hiring teams for menial tasks, our client was able to cut down costs by automating the processes.

Improve Scalability & Flexibility

With the increase in our client’s overseas operations, scalability has been an issue. However, our team developed bots that were specifically designed to reduce dependency on manual operations like invoice reconciliation.

Enhance Customer Experience

Errors with invoices and incorrect shipment tracking kept on cousin our client’s customers a significant problem. We addressed this issue ASAP and came up with solutions so that customers could easily track their orders without customer support intervention.

Challenges That Were A Hurdle To Overcome

Integration with Existing Legacy Systems

Our client used a mixture of legacy systems, ERPs, and custom software. A major concern that we had to address was incorporating RPA seamlessly with outdated systems. That’s why we conducted a thorough analysis of our client’s existing systems and used custom connectors to bridge the gap between legacy systems and modern automation tools.

Addressing Data Quality and Inconsistency

Our client’s data was sourced from multiple systems and were present in multiple formats. For any RPA bot to function properly, the data needs to be in consistent format. Hence, before the RPA deployment, our team conducted data validation checks and deployed a data governance strategy to ensure the bots could process clean data.

Managing Complexity of Business Rules and Exceptions

RPA bots work best when handling standardized processes. However, when it comes to a logistics company, there are multiple instances where exceptions and complex business rules come into play. Our solution was to incorporate AI and machine learning to recognize patterns for such exceptions.

Maintaining Bot Accuracy and Performance Over Time

RPA bots are always in need of regular maintenance. Otherwise, a single update to our client’s software would disrupt the bots from functioning properly. To bypass this issue,our team set up a bot monitoring strategy in place. We also conduct periodic assessment of the bot performance to ensure they pose no issues in helping our client meet their business goals.

Guiding Our Client To The Wonders Of Robotic Process Automation

Our client has been struggling with scalability issues for quite some time. Add to that the recurring manual errors and slow business operations, and it’s no wonder that our client needed solutions, and FAST. When they contacted Brainium, we immediately deployed a team to assess the business’s existing software and prioritize the areas that could be improved with RPA implementation. While we faced some challenges along the way, we were able to bypass them with our tailored approach.

We deployed bots that could automatically schedule shipments by extracting data from the order management system.
We made sure that the bots could cross-verify the invoices against delivery logs to flag discrepancies.
We integrated the bots with our client’s customs systems for automatic submission of documents to customs authorities.
We made sure the bots could automatically check inventory and initiate the order fulfillment process.

We’ve Achieved Outstanding Results Within Limited Time

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35%

reduction in operational costs.

90%

reduction in invoice generation errors.

50%

reduction in shipment scheduling time.

40%

reduction in order-to-ship time.

70%

growth in customer retention.

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Our Client Has The Best Things To Say About Us

Brainium has always been the best partner in growth. We have one priority - to help businesses accept the latest automation processes with open arms, and our client reviews proves our dedication.

We had an excellent experience outsourcing our RPA upgrades to Brainium. The team understood the assignment from the start and focused on solutions that would enhance overall supply chain efficiency. We’re certainly blown away by the professionalism shown throughout the process.

Mr. Andrew Freeman

Director

Fulfilling Client Needs One Step At A Time

Brainium’s tailored solution helped the client transform its logistics operation. Automatically, it meant improved customer satisfaction, operational efficiency, and decreased costs. The reduction of human error was a game-changer for our client. In the logistics industry, precision, speed, and cost control are critical to maintaining competitive advantage. We were able to successfully help our client maintain this advantage, setting the stage for continued growth and success.

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